Support2018-12-06T05:15:57+00:00

Support

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Can Trek be used with a DSLR?

Trek is designed to carry a camera device up to 1lb. for horizontal movements and up to 8oz. for vertical movements.

The weight limit is based off the stress our drive motor is able to incur, so to prevent damage and voiding the warranty of Trek, we recommend not exceeding our maximum weights.

Trek is designed to be used with a smartphone or action camera. Any other device, even within weight limits, is not recommended and could see varying results.

How fast or slow can Trek go?

Your Trek system can move continuously and in small steps.

For continuous motion of the motor (Live Mode & Simple Mode), the maximum speed is 36 in/min and the minimum speed is 1 in/min.

For stepping “start-stop-start” motion (Advanced Mode & Live Mode), Trek can slow down to 8.5 hours per 3 feet of track.

How do I control Trek?

Trek is controlled through the Dyno Trek app, which is available for download for iOS in the iTunes store and for Android in the Google Play store.

Will Trek fall off the end of the track?

The motorized shuttle is calibrated to go the exact distance you tell it to (+- 0.1 in.).

We have considered the width of the shuttle in our calculations, so if you place the shuttle flush with one end of a 1ft. track piece, and tell it to move 1 ft, it will stop flush with the other end of the track.

What The Dyno Warranty Generally Covers

Defects in the original product assuming you are using the product in the manner it was designed.

What The Dyno Warranty Generally Does NOT Cover

You altering, modifying, or destroying the product taking actions that aren’t typical of mobile photography.


Dyno Equipment, Inc. warrants that your product will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser. Dyno Equipment closely monitors the quality control procedure during assembly right through to final packaging and fulfillment. If a defect in the Product arises within the Warranty Period, Dyno Equipment will repair, or at its option, replace it with a new or refurbished product or component. This Warranty does not apply to (x) Products you purchase from unauthorized resellers; (y) where the instructions for use and activation of the Product are not complied with; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.

NOTE: Any issues caused by accidental damaged are not covered under warranty.


Returns

We want to make sure you’re completely satisfied with your purchase. If for any reason you are not satisfied, Dyno Equipment, Inc. offers a 30 day return policy on products still in original, unopened condition. Upon receipt of returned item, we reserve the right to charge a processing fee if product and product packaging is damaged, opened, or shows signs of use. To complete your return, we require a receipt or proof of purchase.

If you have any questions about our return policy or warranty, or would like to initiate a return, please email rma@dynoequipment.com.

Dyno Equipment typically requires a 1-2 business day processing timeline for items listed as In Stock. Please allow additional processing time for orders placed during a sale. They will ship as soon as items are available based on the shipping timeline given for that specific product.

Your customs processing time frame is not included in the shipping timeline estimate.

Do not disassemble your Trek Shuttle. Changes or modifications not expressly approved by Dyno Equipment for compliance will void the user’s authority to operate the equipment.

Do not operate underwater or in extreme heat (over 120° F).

Make sure to not run the shuttle farther than the amount of track you have set up, to make sure the shuttle does not fall off the end.

Use only with approved USB charging devices.

Do not use other tracks with the shuttle. It has been designed to work with only the ones provided by Dyno Equipment.

Per FCC 15.19(a)(3) and (a)(4) This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Per RSS-Gen, Section 8.4 This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Ce dispositif est conforme à la norme RSS-Gen, Section 8.4 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.