Support 2018-07-17T17:53:38+00:00

Support

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Can Trek be used with a DSLR?

Trek is designed to carry a camera device up to 1lb. for horizontal movements and up to 8oz. for vertical movements.

The weight limit is based off the stress our drive motor is able to incur, so to prevent damage and voiding the warranty of Trek, we recommend not exceeding our maximum weights.

How fast or slow can Trek go?

Your Trek system can move continuously and in small steps.

For continuous motion of the motor (Live Mode & Simple Mode), the maximum speed is 36 in/min and the minimum speed is 1 in/min.

For stepping “start-stop-start” motion (Advanced Mode & Live Mode), Trek can slow down to 8.5 hours per 3 feet of track.

How do I control Trek?

Trek is controlled through the Dyno Trek app, which is available for download for iOS in the iTunes store and for Android in the Google Play store.

Will Trek fall off the end of the track?

The motorized shuttle is calibrated to go the exact distance you tell it to (+- 0.1 in.).

We have considered the width of the shuttle in our calculations, so if you place the shuttle flush with one end of a 1ft. track piece, and tell it to move 1 ft, it will stop flush with the other end of the track.

What is covered:

Dyno Equipment warrants that Trek, when delivered to you in new condition, in original packaging, from our online store and is used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

What we will do:

During the warranty period, we will, at our discretion, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

Do not disassemble your Trek Shuttle. Changes or modifications not expressly approved by Dyno Equipment for compliance will void the user’s authority to operate the equipment.

Do not operate underwater or in extreme heat (over 120° F).

Make sure to not run the shuttle farther than the amount of track you have set up, to make sure the shuttle does not fall off the end.

Use only with approved USB charging devices.

Do not use other tracks with the shuttle. It has been designed to work with only the ones provided by Dyno Equipment.

Per FCC 15.19(a)(3) and (a)(4) This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Per RSS-Gen, Section 8.4 This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Ce dispositif est conforme à la norme RSS-Gen, Section 8.4 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.